The final stage of the exam cycle where candidates are issued with their provisional results, where post-results services are made available and ultimately certificates, to confirm final results, are issued

Guides, checklists and templates

These are annually reviewed/updated each May-June (and where relevant re-published each each October for the November series)

Preparing for the issue of results

  • A GUIDE TO MANAGING RESULTS AND POST-RESULTS 

(Re-published each summer) Provides a brief overview of the main aspects of the processes that need to be managed in the main summer results and post-results period (For results days outside of the main summer results period, please refer to the guide below)

  • A GUIDE TO PREPARING FOR A RESULTS DAY

Provides guidance on preparing for a results day that takes place during the academic year i.e. outside of main summer results period in August

  • AWARDING BODY RESULTS AND POST-RESULTS INFORMATION LINKS TEMPLATE 

(Re-published each summer) Provides a central point of reference to links to selected awarding body results and post-results information that will be useful for the summer series

  • CANDIDATE PERMISSION FORM TEMPLATE 

Provides a process to gather permission for results and/or certificate collection where candidates cannot attend the centre to collect these in the normal way

  • CERTIFICATE COLLECTION INFORMATION FOR CANDIDATES TEMPLATE 

Designed for use where the centre might issue certificates on a set date (or several set dates) and expect candidates to collect them

  • MODERATION RETURNS LOG TEMPLATE 

Provides a way of logging candidates’ work returned to the centre at the end of the moderation period and confirming retention for the required period

  • RESULTS DAY CHECKLIST TEMPLATE

(Re-published each summer) Provides a way of drawing up a list of key tasks that need/may need to be undertaken to effectively plan and prepare for results day(s) in summer and beyond

Managing post-results services 

  • A GUIDE TO ADMINISTERING POST-RESULTS SERVICES

Post-results services are offered by awarding bodies after the issue of exam results; this guide is intended to support exams officers in understanding the services and how to effectively plan and prepare to administer them

  • POST-RESULTS SERVICES: DEADLINES, FEES AND CHARGES TEMPLATE

Provides the opportunity to collate awarding body information on deadlines, fees and charges for post-results services into one document as a point of reference for candidates and centre staff

  • POST-RESULTS SERVICES: REQUEST, CONSENT AND PAYMENT FORM TEMPLATE 

Provides a form that could be used to explain to candidates the full range of post-results services available and the agreement they are entering into by requesting to review their result(s) or requesting the return of copies of their scripts

  • POST-RESULTS SERVICES: TRACKING LOG TEMPLATE 

Provides an example spreadsheet that could be used to log and track requests submitted to awarding bodies

  • POST-RESULTS SERVICES CHECKLIST TEMPLATE

(Re-published each summer) Provides a way of drawing up a list of key tasks that need/may need to be undertaken to effectively plan and prepare for the administration of post-results services in summer

JCQ POST-RESULTS SERVICES INFORMATION
The below summarises the services currently available:

Reviews of Results (RoRs) 

  • Service 1: Clerical re-check
  • Service 2: Review of marking 
  • Priority Service 2: Review of marking (GCE A-level and Level 3 VTQ qualifications only)
  • Service 3: Review of moderation

Appeals

Following the outcome of RoRs

Access to Scripts (ATS)

  • Copies of scripts to support reviews of marking 
  • Copies of scripts to support teaching and learning

JCQ publishes information and guidance on the common arrangements for Post-Results Services for its member awarding bodies on the JCQ website

The Exams Office takes no responsibility for any outcomes in centres as a result of the information provided on our website, The Exams Office Hub or within our documentation. It is the responsibility of schools/colleges to apply this information as they deem necessary within their own centre. You should always contact/refer to the relevant awarding body for the most accurate and up-to-date information regarding their qualifications.